Legal Document · Privacy & Data Protection
3k778's Privacy Policy
Your personal information is a trust you place in us. This policy explains in detail how 3k778 collects, uses, stores, and protects your information.
Section 1
Introduction & Scope
This privacy policy ("Policy") applies to the 3k778 platform and all services operated under it. 3k778 (referred to herein as "we", "our", or "the Platform") provides online casino and sports betting services in Bangladesh. The purpose of this policy is to clearly inform you — whether you are a registered member or a visitor to the website — how your personal information is handled.
By using our website or opening an account, you will be considered to have given your consent to the terms of this policy. If you have any questions after reading this policy, please contact us.
Section 2
What Information We Collect
When creating an account, making transactions, or using services on 3k778, we may collect the following types of information:
Identity Information
Information provided at the time of account registration, such as:
- Full name and date of birth
- Email address and phone number
- National ID card or passport number (for identity verification)
- Username and password
Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for bank transfers)
- Transaction history and amounts
Technical Information
Information collected automatically while using the site:
- IP address and device type
- Browser type and operating system
- Cookie and session data
- Pages visited and duration of use
Gaming Activity Information
Information relating to your activity on the platform:
- Betting history and amounts
- Preferred game categories
- Bonus usage information
- Support contact records
Section 3
Purpose of Using Information
3k778 uses the information collected from you only for the purposes listed below. We do not use your information for unnecessary or unauthorized purposes under any circumstances.
Account Management & Identity Verification
Your personal information is used to create, manage, and secure your account, and to verify your age and identity. This is essential to ensure responsible gaming.
Processing Financial Transactions
Financial information is used to complete deposit and withdrawal processes via bKash, Nagad, Rocket, Upay, and bank transfer. A record of every transaction is kept securely.
Customer Care & Support
Necessary information is provided to our 24/7 live chat and email support team to resolve any questions or issues you may have. This ensures you receive fast and effective assistance.
Security & Fraud Prevention
Technical information is analyzed to detect and prevent suspicious activity, keep accounts secure, and maintain the safety of the platform.
Service Improvement & Personalization
By analyzing your gaming preferences and usage patterns, 3k778 creates a more relevant experience for you. This is done entirely for your benefit.
Section 4
Sharing Information with Third Parties
3k778 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Service Provider Partners
Only the information necessary to provide services is shared with payment gateways, game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe), and technical service providers. These partners are required to comply with our privacy standards.
Legal Obligations
Where we are legally required to do so — such as to comply with a court order, a lawful request from law enforcement, or a government directive — we may disclose the necessary information. In such cases, we always follow a policy of disclosing the minimum required information.
Fraud Prevention Agencies
Information may be exchanged cooperatively with recognized agencies to prevent money laundering, fraud, or other illegal activities. This is essential for the protection of all users.
Business Transfers
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. You will be notified in advance in such situations.
Section 5
Cookies & Tracking Technologies
The 3k778 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience.
Essential Cookies
These cookies are essential for the basic functioning of the site, login sessions, and security. They cannot be disabled.
Analytical Cookies
These collect site usage statistics to help improve the quality of the service. There is an option to disable these cookies.
Preference Cookies
Used to remember language preferences, display settings, and other personal preferences.
You can control cookies by changing your browser settings. However, disabling cookies may limit some functions of the site.
Section 6
Data Security Measures
3k778 uses industry-standard technology and practices to keep your information secure. Our security framework operates at the following levels:
SSL Encryption
All data transfers are completed through SSL/TLS encryption, making it practically impossible for third parties to intercept or read the data.
Data Storage Security
Stored data is kept in encrypted format. Passwords are stored as hashes — not even our staff can view them.
Access Control
Only authorized staff can access your information, and only when necessary. All access is logged and monitored.
Regular Security Reviews
Our security measures are regularly reviewed and updated to ensure they remain capable of addressing the latest threats.
Section 7
Data Retention Period
3k778 does not retain your personal information beyond what is necessary. Retention periods are determined as follows:
Active Accounts
All information is retained for as long as the account remains active and for as long as necessary to provide services.
Financial Records
Records of financial transactions are kept for a defined period after account closure for legal requirements and fraud prevention.
Closed Accounts
After an account is closed, the minimum information necessary to meet legal obligations is kept for a defined period, after which it is securely deleted.
Section 8
Your Rights
As a user of 3k778, you have the following rights regarding your personal information:
Right to Access
You may request at any time to know what information we hold about you. We will provide this information to you within a reasonable time.
Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. Basic account information can also be changed directly from your profile settings.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes. Upon receiving such a request, we will stop using the information for that purpose.
To exercise any of the above rights or for any data protection-related request, please contact us. We provide assistance via 24/7 live chat and email.
Section 9
Protection of Minors
3k778 strictly prohibits providing services to anyone under the age of 21. We do not knowingly collect or store personal information from anyone under the age of 21.
Our request to parents — monitor your child's internet use and make them aware of the dangers of online gambling. For more information on responsible gaming, visit our Responsible Gaming page.
Section 10
Changes to the Policy
3k778 may update this privacy policy from time to time. This policy may be revised in response to service improvements, the addition of new technologies, or changes in the law.
If significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email
- A notice will be displayed when you log in to the website
- The effective date at the top of this page will be updated
Continued use of the site after the updated policy is published will be considered your agreement to the new policy. If you do not agree to the new policy, you may close your account.
Section 11
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us. The 3k778 support team is available 24/7 in both Bengali and English.
Live Chat: Direct support 24 hours, 7 days a week
Email: [email protected]
Language: Support is available in Bengali and English
Responding promptly to data protection requests is our priority. We take your privacy seriously and review every request with care.